Privacy Policy

Toyota Santa Rosa Laguna, Inc. (“TSR”) values the privacy of its customers and is committed to protecting personal data in accordance with Republic Act No. 10173, or the Data Privacy Act of 2012, and its implementing rules and regulations. This Notice explains how we collect, use, share, and protect the personal data you provide during your transactions with TSR.

TSR collects and processes personal data, including contact details, identification information, vehicle information, transaction records, and CCTV footage. These data may be collected, recorded, stored, updated, disclosed, or otherwise processed for legitimate purposes such as vehicle sales, service and repair appointments, reminders, warranty processing, parts transactions, customer support, customer satisfaction surveys, and marketing or promotional activities where consent is given, security monitoring, internal reporting, and compliance with legal and regulatory requirements.

Your personal data may be shared, when necessary, with Toyota Motor Philippines Corporation (TMP), TMP’s dealer network, the parent company, subsidiaries, affiliates, agents, representatives, banks, financing institutions, insurance providers, government authorities, and authorized third-party service providers, subject to applicable data sharing agreements and confidentiality obligations.

TSR retains personal data only for as long as necessary to fulfill the stated purposes and to comply with applicable laws. We implement appropriate organizational, physical, and technical safeguards to ensure the confidentiality, integrity, and availability of your personal data.

You have the right to access, update, correct, withdraw consent where applicable, or object to the processing of your personal data, and to lodge a complaint with the National Privacy Commission. Requests or concerns may be directed to: customerrelations@toyotasantarosa.com.ph or to our Data Protection Officer at +63 (02) 8883 7600.